Return and Exchange Policy
If any Lap of Luxury Dog Spa website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.
Please do not place a new order for the item(s) you would like in exchange. Placing a new order will cause your credit card to be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We always guarantee your satisfaction.
We encourage you to measure your pet as accurately as possible, and we allow one complimentary exchange per order*. Check our sizing page if you are unsure about how to size your dog. After one exchange, each exchange will incur a re-stocking and shipping + handling fee of $10 per item. We do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
All exchanges for international orders will be charged an international shipping fee based on the items exchanged.
Please ship unused item along with the packing receipt to the following address:
Lap Of Luxury
16850 Jog Rd Ste 107
Delray Beach, FL 33446-2384
Attn: Website Returns
Please include the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we recommend you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $10.
Delivery and Charges
We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 5 - 7 days, depending on the shipping destination, for in-stock, non-serviced items, however orders may take up to 14 business days for delivery.
Please note that customized items, items sent directly from our suppliers and oversize items may take additional time for delivery. Custom order items are unable to be expedited. In order to offer our wide selection of merchandise, items may be shipped from a number of different sources, and items are occasionally shipped in a number of separate packages via Federal Express, UPS and/or the US Postal Service. Many of our items are hand-finished per order and may take the full 14 business days for delivery.
Our shipping rates are based on the total purchase amount and orders are charged in full when a purchase is completed.
Our standard delivery shipping charges* are as follows:
For orders up to $24.99, shipping is $6.50
For orders from $25 to $74.99, shipping is $12.50
For orders from $75 to $149.99, shipping is $17.50
For orders from $150 to $249.99 shipping is $24.50
For orders from $250 to $499.99, shipping is $27.50
For orders from $500 and up, shipping within the continental US is complimentary
*For international shipments, add $25 to standard shipping rates.
Our Expedited Delivery shipping charges are as follows:
For orders up to $24.99, shipping is $25
For orders from $25 to $74.99 shipping is $34
For orders from $75 to $149.99, shipping is $38
For orders from $150 to $249.99, shipping is $45
For orders from $250 to $499.99 shipping is $56
For orders from $500 and up, shipping is $65
Please note that customized and out-of-stock items cannot be shipped via expedited service.
Orders are usually shipped via Federal Express (domestic & international) or the US Postal Service (to PO Boxes, APO addresses, Hawaii & Alaska). We ask that you please provide shipping addresses that can accept Fed Ex and UPS shipments. We will ship via the US Postal Service if requested, but please understand that these packages cannot be tracked and may take additional time for delivery.
Items shipped to most US destinations* are shipped via Federal Express Ground with NO SIGNATURE REQUIRED. If someone may not be at the shipping address to receive your package and you do not want your items left unattended, we recommend having your order shipped to your workplace, a business, or any location where someone is present during delivery hours. If you would like your package shipped with a signature required, please specify this in the special instructions for your order. Lap of Luxury Dog Spa cannot be responsible for the loss or damage of packages delivered when a recipient is not present.
*Items shipped to Alaska and Hawaii addresses are sent via USPS Priority Mail and may take additional time for delivery.
We will happily deliver to any international destination. An additional $25 international shipping fee will be applied to all packages with a shipping destination outside of the United States. If any other shipping charges need to be added, we will contact you after your order is placed. This will depend on the merchandise ordered. Larger items such as beds and pet carriers may have an additional shipping charge. Most international orders are shipped via Federal Express and will usually arrive within our standard two week delivery time, but may take additional time for delivery. We thank you for your patience.
We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs charges, which are assessed by each individual country at the time of delivery. We cannot estimate your country's customs charges. When ordering from outside of the US, please be sure all address information on your order is complete and correct.
If an item is temporarily out of stock, we will contact you immediately and inform you of the expected delivery date. Back ordered items are shipped as soon as available.
Please be sure to measure your pets properly and proofread any names carefully, as all custom orders cannot be canceled, exchanged or returned. These include personalized items and special orders, as well as any item that is noted as a custom order on the item page. Custom orders will be shipped directly from the designers and could take six to eight weeks for delivery.
Changes and Cancellations
We strive to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order within 12 hours after your order has been placed. Please email your cancellation request or order change to . Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be canceled or changed at any time. We encourage you to measure your pet as accurately as possible, utilizing our sizing page if needed and carefully proofread your order confirmation for any errors or typos.
Non-Deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 25% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.
Prices & Tax
All prices are subject to change without notice. FL State residents are automatically charged applicable sales tax.
Product Descriptions and Images
We strive to ensure accuracy in the descriptions and representation of our products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor.
Legal Terms and Conditions
The following are the rules or "Terms" that govern use of the LapofLuxuryDogSpa.com sites (collectively, "site"). By using the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site. New York Canine, Inc. reserves the right to change these terms at any time, effective immediately upon posting on the site.
Unless otherwise noted, all materials on this web site are the property of New York Canine, Inc. and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The site as a whole (meaning the arrangement, collection, and assembly) is © 2015 New York Canine, Inc. dba Lap of Luxury Dog Spa - All Rights Reserved.
The trademarks or trade dress of Lap of Luxury Dog Spa cannot be used without our written permission. Trademarks or trade dress include the Lap of Luxury Dog Spa name and logo, as well as other graphics, logos, page headers, button icons, scripts of Lap of Luxury Dog Spa site, including layout, color combinations and graphic elements.
Users have permission from New York Canine, Inc. to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with LapofLuxuryDogSpa.com and/or using this site as a shopping reference. Unless Lap of Luxury Dog Spa gives you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.
Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. New York Canine, Inc. will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By
your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed). We apologize for any inconvenience this may cause. While we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.
You agree to defend, indemnify and hold Lap of Luxury Dog Spa harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.
Links to Other Websites
Lap of Luxury Dog Spa is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources.
We believe that your privacy and the privacy of all our users is important. At LapofLuxuryDogSpa.com we are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so.
Violation of the Terms
You understand and agree that LapofLuxuryDogSpa.com has sole discretion, and without prior notice, LapofLuxuryDogSpa.com may terminate your access to the site, and remove any unauthorized User content, if LapofLuxuryDogSpa.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of LapofLuxuryDogSpa.com, another User or the law. LapofLuxuryDogSpa.com may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.